1. About this policy

This Privacy Policy explains how The Prestige Imports (operated by JM INVESTMENT HOLDINGS PTY LTD 56 978 005 179) (“we”, “us”, “our”) collects, uses, discloses and stores your personal information when you visit www.theprestigeimports.com.au or purchase our products.​
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs).​

2. What personal information we collect

The types of personal information we may collect include:​

  • Identity details: name, email address, phone number, postal address.

  • Order details: products purchased, delivery address, billing address, order history.

  • Payment information: payment method and transaction details (card details are processed by secure payment providers and are not stored in full on our systems).

  • Website usage data: IP address, device information, browser type, pages visited, time on site, referring URLs and cookies/analytics identifiers.

  • Communications: messages you send via our contact form, email, social media or reviews.

We generally do not collect sensitive information (such as health information) and will only do so with your consent and where it is reasonably necessary for our functions, or as otherwise permitted by law.​

3. How we collect personal information

We may collect personal information when you:​

  • Browse our Website (including through cookies and similar technologies).

  • Create an account on our Website.

  • Place an order or request a quote.

  • Contact us via the Website, email, phone or social media.

  • Subscribe to our marketing communications or participate in promotions or surveys.

Where reasonable and practicable, we collect personal information directly from you; however, we may also receive information from third parties such as payment providers, analytics tools and advertising platforms.​

4. Why we collect and use your personal information

We collect, hold and use personal information for purposes including:​

  • Processing and delivering your orders, including arranging shipping and providing order updates.

  • Responding to your enquiries, support requests and warranty or return claims.

  • Operating, maintaining and improving our Website, products and services.

  • Personalising your experience, including showing relevant products or offers.

  • Sending you marketing communications (where permitted), such as news, promotions and product updates, and allowing you to opt out at any time.

  • Complying with our legal obligations and assisting with fraud prevention and security.

We will not use your personal information for purposes that are materially different from those described in this Policy unless required or permitted by law, or with your consent.

We may contact you via phone or SMS regarding order delivery scheduling or service support.​

5. Direct marketing

We may use your contact details to send you marketing communications about our products, services, offers and events that we believe may be of interest to you.​
You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us using the details below.

6. Cookies and website analytics

Our Website may use cookies and similar technologies to:​

  • Remember your preferences and improve your browsing experience.

  • Analyse how visitors use our Website, including which pages are viewed and for how long.

  • Support advertising and re‑marketing through third‑party platforms (for example, Google or social media).

You can change your browser settings to refuse cookies or to alert you when cookies are being used, but some parts of the Website may not function properly if you disable cookies. We may use tools such as Google Analytics and Meta (Facebook and Instagram) advertising pixels to analyse traffic and provide relevant advertising.​

7. Disclosure of personal information

We may disclose your personal information to:​

  • Service providers who help us operate our business (for example: website hosting, payment processing, delivery and logistics, IT support, marketing and analytics providers).

  • Manufacturers, suppliers and logistics partners (including overseas suppliers in China) where necessary to fulfil your order, arrange delivery, provide after-sales service or warranty support.

  • Professional advisers such as accountants, lawyers or insurers where reasonably necessary.

  • Government agencies, regulators, law enforcement bodies or courts where required or authorised by law.

Some of these third parties may be located outside Australia (for example, technology providers or manufacturers located overseas), and we will take reasonable steps to ensure that they handle your personal information in a way that is consistent with the APPs. Specifically, these recipients may be located in countries including China, the United States, India and other jurisdictions where our technology providers, marketing platforms and manufacturers operate.​

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.​
This includes using secure systems, restricting access to personal information to those who need it for legitimate purposes, and requiring our service providers to do the same.

We retain personal information only for as long as needed to fulfil the purposes outlined in this Policy or as required by law, after which it is securely destroyed or de‑identified. We generally retain customer and transaction data for a minimum of 7 years to meet legal, tax and accounting obligations.​

9. Access to and correction of personal information

You may request access to the personal information we hold about you, or ask us to correct any information that is inaccurate, incomplete or out‑of‑date.​
To make a request, please contact us using the details below; we may need to verify your identity and, in some cases, may charge a reasonable fee for providing access, but not for making a request.

We will respond to your request within a reasonable time and in accordance with the Privacy Act and APPs.​

10. Third‑party websites and services

Our Website may contain links to third‑party websites or use third‑party services (such as payment gateways, analytics or social media widgets).​
These third parties have their own privacy policies, and we are not responsible for their content, practices or policies; you should review their privacy statements before providing them with personal information.

11. Children

Our Website is not intended for use by children under 16, and we do not knowingly collect personal information from children without appropriate consent.​
If you believe a child has provided us with personal information without consent, please contact us so that we can take appropriate steps.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements.​
The updated Policy will be posted on our Website with a revised “last updated” date, and your continued use of the Website after any changes indicates your acceptance of the updated Policy.

13. Contact us

If you have any questions, concerns or complaints about how we handle your personal information, or if you wish to access or correct your personal information, please contact us using the details on our Contact page.​
We will respond to your query or complaint within a reasonable time and will work with you to resolve any issues in accordance with the Privacy Act and APPs. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.”