1. About The Prestige Imports
1.1 The Prestige Imports (“we”, “us”, “our”) operates the website www.theprestigeimports.com.au (“Website”) and supplies products to customers in Australia.
1.2 By accessing our Website or placing an order, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must not use this Website or purchase our products.
1.3 By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlinks on our website. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
1.4 Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
2. Australian Consumer Law
2.1 Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights or remedies you may have under the Australian Consumer Law (“ACL”).
2.2 Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
3. Products and descriptions
3.1 We aim to ensure product descriptions, specifications, images and pricing on the Website are accurate and up to date, however minor variations may occur (for example, in colour or finish) due to screen settings, manufacturing changes or updates.
3.2 You are responsible for ensuring that the product is suitable for your intended use and that there is adequate access at your delivery address for the item to be delivered and installed.
3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
4. Pricing and taxes
4.1 All prices are shown in Australian dollars (AUD) and, unless stated otherwise, are exclusive of GST. GST will be added at checkout where applicable.
4.2 Prices, delivery fees and promotions are subject to change at any time without notice, but changes will not affect orders that have already been accepted by us.
5. Orders and acceptance
5.1 By placing an order on our Website, you are making an offer to purchase the selected products on these Terms.
5.2 We may accept or reject an order in our sole discretion, including where products are unavailable, there is an error in price or description, or we suspect fraudulent activity.
5.3 An order is considered accepted when we send you an order confirmation email.
6. Deposits and payment terms
6.1 Certain products require a 50% upfront payment (“Deposit”) to confirm your order.
6.2 Deposits are non-refundable for change of mind, however nothing in this clause limits your rights under Australian Consumer Law
6.3 We only accept payment by bank transfer. Credit Cards and other forms of payments are not available.
7. Delivery and installation
7.1 Estimated delivery timeframes will be shown at checkout or on the product page (for example, 6–8 weeks for selected products). These are estimates only and may vary due to factors outside our control (e.g. customs, shipping delays, supplier issues).
7.2 You must provide accurate delivery details and be available (or have someone available) to accept delivery on the agreed date. If delivery is missed or access is not as described, re‑delivery fees may apply.
7.3 For some products we may offer a premium delivery service (e.g. inside delivery, unpacking, assembly, setup and rubbish removal) for a separate fee and subject to conditions such as ground floor access, no stairs, and clear entry.
8. Risk and title
8.1 Risk in the products passes to you when they are delivered to the address you supplied or when they are collected by you or your representative.
8.2 Legal title to the products will not pass to you until we have received full payment of the price and any applicable delivery or other fees.
9. Returns, refunds and change of mind
9.1 Our detailed Returns and Refunds Policy forms part of these Terms and is available on the Website.
9.2 We do not have to provide a refund or exchange if you simply change your mind, ordered the wrong product, or did not measure your space correctly, subject always to your rights under the ACL.
9.3 Where a refund is due under the ACL or our policy, we may, at our discretion, refund the Deposit and any other amounts paid or offer a replacement or store credit.
9.4 In-warranty repairs are contingent upon a validation check by the our Staff. The customer may need to submit a valid invoice/proof of purchase for validation.
10. Warranties
10.1 Our products are supplied with warranties as described on the product page and in our Warranty section, as well as the non‑excludable guarantees under the ACL.
10.2 Warranty periods may differ between products; for example, massage chairs, furnitures and lighting products will have different warranties.
10.3 Warranties do not cover damage caused by misuse, improper installation, unauthorised repairs or modifications, normal wear and tear, or failure to follow care instructions.
10.4 Our products are covered by a warranty with a time period discussed at time of sale and other units with mechanical and electrical problems are covered under the warranty. Please note that gifts (if any) and commercial use products are not included in the warranty.
11. Limitation of liability
11.1 To the maximum extent permitted by law, and except as expressly provided in the ACL, our liability is limited, at our option, to: replacement of the product, repair of the product, or payment of the cost of having the product repaired or replaced.
11.2 In no case shall The Prestige Imports, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
12. Website use
12.1 You must not misuse this Website, interfere with its operation, or attempt to gain unauthorised access to any part of the Website or its systems.
12.2 All content on the Website (including images, text, logos and design) is owned by or licensed to us and may not be copied or used without our prior written consent.
13. Privacy
13.1 Our collection, use and storage of your personal information is governed by our Privacy Policy, available on the Website.
13.2 By using the Website or placing an order, you consent to us collecting and using your personal information in accordance with our Privacy Policy.
14. Changes to these Terms
14.1 We may update these Terms from time to time. The updated Terms will apply to all new orders placed after the date they are posted on the Website. You can review the most current version of the Terms of Service at any time on this page.
14.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes
15. Governing law
15.1 These Terms are governed by the laws of Victoria, Australia.
15.2 Any disputes will be subject to the exclusive jurisdiction of the courts of Melbourne, Victoria.
16. ERRORS, INACCURACY, OMISSIONS, COMPLETENESS AND TIMELINESS OF INFORMATION
16.1 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
16.2 We try our best to update the information, dimensions and colors as accurate as possible but there may be unintentional errors or difference in the specifications. We strive to bring you the most accurate and update information to you but sometimes we rely on information provided to us by our suppliers and partners which may result in some unintented inaccuracies.
16.3 This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
16.4 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
16.5 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
17. MODIFICATIONS TO THE SERVICE AND PRICES
17.1 Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
17.2 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
18. PRODUCTS OR SERVICES (if applicable)
18.1 Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy
18.2 We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
18.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case- by-case basis. We reserve the right to limit the quantities of any products or Services that we offer.
18.4 All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
18.5 We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
19. ACCURACY OF BILLING AND ACCOUNT INFORMATION
19.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
19.2 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy
20. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
- for any unlawful purpose;
- to solicit others to perform or participate in any unlawful acts;
- to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- to submit false or misleading information;
- to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
- to collect or track the personal information of others;
- to spam, phish, pharm, pretext, spider, crawl, or scrape;
- for any obscene or immoral purpose; or
- to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
21. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
21.1 We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error- free.
21.2 We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
21.3 You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
22. INDEMNIFICATION and SEVERABILITY
22.1 You agree to indemnify, defend and hold harmless The Prestige Imports and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
22.2 In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
23. TERMINATION
23.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
23.2 These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
23.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
24. ENTIRE AGREEMENT
24.1 The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
24.2 These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
24.3 Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
25. THIRD-PARTY LINKS
25.1 Certain content, products and Services available via our Service may include materials from third-parties.
25.1 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
25.2 We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third- party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
26. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
26.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation
- (1) to maintain any comments in confidence;
- (2) to pay compensation for any comments; or
- (3) to respond to any comments.
26.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
26.3 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Shipping Policy
Our shipping policy is designed to ensure a smooth transaction for our customers. All prices quoted are for Sydney and Melbourne metro regions only. Additional charges may apply if location is in rural area or we may not be able to deliver in your area. It’s important for customers to be aware that delivery times are subject to change due to various factors that may be beyond our control.
To facilitate a smooth delivery experience, please note and agree to the following additional guidelines:
1. The minimum door opening required for delivery is 82 cm. By placing an order, customers confirm that this access is available. If access is less than 82cm, customer will accept the delivery into the garage or at the doorstep.
2. If the packaging box cannot be delivered due to access or door size constraints, the customer agrees to accept the delivery in their garage.
3. The items will only be delivered to ground floor. Our team will not assist in moving any furniture or obstacles. Customer has to arrange a clear area to place the products.
4. Delivery must be completed within 30 minutes of arrival at the delivery location, and someone (adults) must be present to receive the delivery, or else further charges may apply at the discretion of us. If delivery fails due to access issues or customer unavailability, standard delivery fees may apply.
Please conduct inspection upon delivery and notify us in case of visible damages or incorrect item.
We encourage customers to review these additional terms to ensure a seamless delivery process. Our goal is to provide transparency and fairness in our shipping and installation policies, ensuring that our customers have a positive experience with our services. We strive to keep our customers informed and updated regarding any changes in delivery schedules.
We specialise in large, bulky items such as massage chairs and furniture. Shipping and delivery arrangements differ from standard parcel shipping.
Delivery Fees
1. Promotional Offers
From time to time, we may offer:
Free delivery on pre-orders or promotional campaigns
2. Standard Delivery Pricing
Where free delivery is not offered:
Melbourne metro: Flat rate or quoted
Sydney metro: Flat rate or quoted
Regional areas: Custom quote required